The global market is becoming a fierce and intricate medium of competition. Businesses have to find innovative ways to stand out and win the appeal of consumers. To do so they have to increase their quality, productivity and customer care services. However, a lot of predicaments are actually stationed in the path to such goals. Oil prices and energy costs are increasing exponentially which creates a big burden on firms and pressures their budgets creating budget deficit. However, not until business outsourcing to developing countries began to take root and sweep across the business world. The major players in the outsourcing market are India and the Philippines. India monopolized the outsourcing market for quite a while. The Philippines began emerging in a very strong way and is now involved in real competition with India.
Both countries, India and Philippines, are implementing every means to offer the most sublime outsourcing services for first world countries. They are both working on acquiring the skills needed to run outsourcing operations efficiently. They are trying to acquire good negotiation, project management, contractual and communication skills in order to appeal to the first world countries firms. However, each country has some distinguishing traits that make big firms outsource their works to it.
The Philippines has an English-proficient population with a diversified labor pool. The Philippines offers sublime call center services and customer support. Moreover, the Philippines flaunts its ample IT professionals and graphic and animation designers. Animation industry has proved to be very efficient in the Philippines; thus a lot of big firms began outsourcing all their animation and graphic design tasks to the Philippines. The Philippines have witnessed an economic boost lately and so it began building ideal infrastructures and excellent telecommunication systems. This prosperity and excellent communications tempted a lot of big firms to outsource their work to the Philippines. Moreover, the fact the Philippines was once an American colony makes it quite familiar with American culture and literature. As a result, a lot of American companies are beginning to look to the Philippines for outsourcing their business processes, especially after the remarkable development the Philippines witnessed lately. One of the things that make the Philippines so distinguished from other countries is its vast base of medical graduates. So the amalgamation between the profound knowledge of the American culture (and consequently American medical terms and practices) and the extensive medical proficiency makes the Philippines the ideal country for outsourcing medical transcription processes.
India has been a colony of Britain for quite a long time. Hence, India is too familiar with the British culture and actually patronizes some of its aspects. The British conquest of India had positive effects on the educational system of the country. Britain at the colonization time was the world’s foremost superpower of the entire world. As a result, India benefited from the advanced British educational courses such as mathematics and sciences. Consequently India has ever since has a very good scientific base, which helped them in being proficient in IT and software programming and other technology related jobs. The workers pool of India is English-proficient. As a result, Britain and the United States look to India whenever they want to outsource any business processes. India shelters very experienced outsourcing professionals in all fields; IT, web design, accounting, copyrighting, customer care services…etc.
Nowadays, India is still the leader in the outsourcing industry. However, the Philippines seem too robust to actually surpass and outshine their Indian counterpart. The Philippines have witnessed extraordinary booms in their outsourcing rates. So there is a very strong competition in the outsourcing market today.
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